Frequently Asked Questions (FAQs)
Most Common Questions
No — homeowners are welcome to work with us directly. We also collaborate seamlessly with builders, contractors, and interior designers.
Yes, walk-ins are welcome during showroom hours. For dedicated time with a designer, we recommend booking an appointment.
We provide both — from design services and premium material sourcing to installation management with trusted professionals.
It depends on scope. Smaller projects can take weeks, while larger remodels may take a few months. We’ll provide a clear timeline during your consultation.
Both. You can work with us for design-only, or we can source all materials and manage the entire process.
Project & Process
Schedule a consultation with our design team. Bring your ideas, floor plans, or inspiration photos, and we’ll guide you through design options and next steps.
Showroom & Appointments
Design & Materials
Logistics & Payment
Trust & Expertise
Online retailers can’t match our curated selections, hands-on design support, and quality assurance. At QCS, you’ll get expert guidance, premium brands, and peace of mind that your selections are right for your space.
Yes — from single-room remodels to large commercial spaces, we handle projects of all sizes.
Our designers combine years of experience with a passion for service. We go beyond selling products — we guide you through every step of the design process.
We partner only with trusted, high-end brands known for craftsmanship, durability, and timeless design. Every material we carry is carefully vetted.
Questions regarding Natural Stone
What are examples of Natural Stone Products?
Granite, Marble, Onyx, Slate and Travertine are some examples of Natural Stone Products.
What are common finishes for Natural Stone Products?
Common finishes for Natural Stone Products include polished, honed, tumbled and antique brushed.
How much material should I order for my job?
Before making final selection of a stone, take waste into account to make certain there will be enough material to complete the project. An often-forgotten fact is that the material from a quarry today may be different from what was available six months ago. Further, there may be more than one quarry of the material. It is always recommended to order what is typically referred to as “attic stock,” a small amount of material to be kept on the side if future repairs are needed..
What is a sealer?
A sealer cures as a film on the stone surface. Since the material is actually covering the stone, the appearance of the stone surface may be altered by the application of this type of product. This material will provide somewhat of a sacrificial layer over the stone, and will absorb most of the wear on the countertop. Since the sealer is softer than the stone, normal use of the countertop will result in abrasion of the sealer surface and dictate reapplication to maintain the original luster of the surface. A properly applied topical sealer will normally reduce, although not eliminate, the vulnerability of calcareous stones to attack from mildly acidic solutions.
General Precautions: When any surface protection product is used, care must be taken to read and follow the manufacturer’s written instructions accurately. This will provide the greatest benefit from the application and will guarantee safe handling of the product.
How do I care for my natural stone floor?
Dust mop interior floors frequently using a clean, non-treated dry dust mop. Sand, dirt and grit do the most damage to natural stone surfaces due to their abrasiveness. Mats or area rugs inside and outside an entrance will help to minimize the sand, dirt and grit that will scratch the stone floor. Be sure that the underside of the mat or rug is a non-slip surface. Normally, it will take a person about eight steps on a floor surface to remove sand or dirt from the bottom of their shoes. Do not use vacuum cleaners that are worn. The metal or plastic attachments or the wheels may scratch the surface.
How do I prevent staining on Natural Stone?
Most stones are porous and readily absorb liquids and moisture. Materials like limestone and sandstone are extremely absorbent, whereas granites and serpentine (green marble) are denser, but will still absorb liquids that are allowed to remain in contact with them for extended periods of time. The use of a sealer will help prevent staining in most situations. Even a sealed surface can stain if left in contact with a staining agent for a long period of time. Therefore, all spills should be wiped up as soon as possible, and coasters or napkins should be set when serving food or drinks on a stone bar, table or countertop. Soft drinks, coffee, tea and fruit juices contain mild acids and can etch the polished surface of a stone and stain quite rapidly. These should be cleaned off immediately with mild soap and warm water.
How do I care for my Natural Stone in wet areas?
In the bath or other wet areas, soap scum can be minimized by using a squeegee after each use. To remove soap scum, use an approved non-acidic soap scum remover available at retail stores or at your local tile and stone dealer.
What do I do if fill is coming out of my Travertine stone floor?
After installation and throughout the life of the travertine floor, some of the fill may become loose depending on the foot traffic and/or because of sharp objects in constant contact with the floor (for example, heels, dog toe nails, etc.). This is a natural occurrence and can be solved by re-filling the tiles where needed with a non-sanded grout. This is part of the regular stone maintenance and pores are a natural characteristic of travertine.
General Questions
What does COF mean?
Coefficient of Friction (“COF”) is the relative slip resistance of tile. Many factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans.
How can I drill a hole through porcelain tile?
The only thing hard enough to drill through porcelain is a diamond drill bit.
What is the difference between Natural Stone and Manufactured Tile products?
Natural Stone is not manufactured; it is a product of nature. Blocks are removed from the quarry, slabs are cut from these blocks, and the slabs are further fabricated into the final stone to be installed. Each block is different; each slab is different. Skillful blending or matching of the dimension stone blocks, veneer panels, tops, etc., results in a beautiful blending of nature’s variety and man’s design. In contrast to the uniformity of materials produced by machine or assembly line, stone’s naturally varied appearance has wonderful character. Uniformity of Material when applied to natural stone, is a term of relative value that needs to be understood when making a selection.
Got questions? Here are your answers!
What are some of the examples of Natural Stone Products?
Marble, Onyx, granite, travertine, and slate are some of the examples of Natural Stone Products.
What are some of the types of mosaic tiles?
Mosaic tiles come in an array of styles, some of which include glass mosaics, porcelain mosaics and natural stone mosaics.
What is the best tile material for outdoors?
Carefully picked porcelain tile is the best material to be used outside. That’s because porcelain can be used outdoors where porous ceramic cannot, since the latter can retain water which can then turn into ice and splinter during cold temperatures.